Chocolates on the Pillow Aren't Enough topic
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Chocolates on the Pillow Aren't Enough: Reinventing the Customer Experience is a book on customer service advice. It was released in March 2007.
This is the second book by Jonathan Tisch, the Chairman and CEO of Loews Hotels. In Chocolates on the Pillow Aren't Enough, he shares customer relation lessons he's learned during his career in the hospitality industry. Using popular companies such as In-N-Out Burger, Commerce Bank, Urban Outfitters as case studies, Tisch elaborates on the relation...
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